Contact
Write to the people who actually build Orla.
One address for support, one for security, one for everything else, and no phone number pretending there is a call centre behind it.
A number nobody picks up is worse than no number at all.
Where to write
Three addresses, and a postal one.
Support
Anything about your account: a sync that stopped, a figure that looks wrong, a feature you cannot find in the app.
- [email protected]
- Answered within a day, by a person.
- Signed in
- Support, on your profile card, with the ids already attached.
Security
A vulnerability, something that looks like a leak, or an account that somebody else reached.
- [email protected]
- The address /.well-known/security.txt names.
- In good faith
- No legal threats to a researcher who wrote first.
Press and partnerships
An article, an integration, or a company that wants to plug its own product into Orla.
- [email protected]
- The same inbox; say it is press in the subject.
- Logos and screenshots
- On request, by mail.
The company
The postal address, for letters that have to be posted rather than sent by mail.
- Digital Flow Pte. Ltd.
- 68 Circular Road, Singapore 049422
- Registration
- UEN 202350828Z, Singapore
Faster than an email
Ask Copilot inside the app before you write.
Copilot answers from your own account, and hands a real problem to a person with the ids already attached.
What reaches a person
Support sees the shape of your account and never its contents, so tell them what you can.
- A bug, with the ids attached
- Support.
- Money that moved wrongly
- Support, first.
- A suspected vulnerability
- Security.
- A question about your own figures
- Copilot answers it.
- A feature request
- Read, and kept.
Orla never asks for a password, a seed phrase or a code, in any channel, for any reason.
See it on your own books.
Thirty minutes: we connect an account, drop a real bill in, and close a month together.